Industry leaders trust us to innovate and scale
From over 30 days for manual claims processing to minutes.
Unstructured
30 days
240 h
- Fragmented communication, incomplete documents, and manual validation with a high risk of errors and fraud.
Structured
12 days
96 h
- Standardized forms, centralized data, and greater visibility into SLAs
Automated
4 days
32 h
- Automated document extraction, technical analysis, and integrated anti-fraud measures.
Agentic
Minutes
With Pipefy
- AI agents operate end-to-end, delivering fast, explainable decisions and complete governance.
From first touch to completion
Eight agents covering every stage of the claim
From notification to payment, each agent handles a stage with full traceability and zero subjectivity.
Claims Pre-Analysis Agent
Vehicle Budget Analyst
Admissions Agent
Inconsistency Analysis Agent
Risk Analysis Agent
Automatic Approval Agent
Automatic Activities and Follow-ups Agent
Create your own agent
No-code studio. Configure, test, and publish custom AI agents in days.
From first contact to completion
From notification to payment, every step is tracked and auditable.
The policyholder submits a notification via WhatsApp, email, a portal, or a form. The conversational agent collects the data and automatically creates the card.
The agent validates the vehicle registration (CRLV), driver’s license (CNH), and supporting documents via OCR. It cross-references ownership details, detects missing information, and flags claims with inconsistencies.
The agent cross-references the police report, photos, and policy; identifies the cause and nature of the incident; applies anti-fraud measures; and delivers a complete pre-analysis dossier.
An analyst reviews the AI-generated dossier with full context. Human-in-the-loop: an explainable decision that is logged for audit purposes.
An accredited workshop accesses a dedicated portal. An agent processes the estimate, cross-references it with the claim, and authorizes the scope of work based on automated approval limits.
Management of total loss claims, recoveries, and settlements. Funds released following the signing of the Release Agreement and adherence to approval authority limits.
The agent validates the invoice against the approved amount. Payment is made to the correct provider for the exact amount, safeguarded against improper charges.
Claims AI Studio
−45% Reduced analysis time
Automation and AI have cut the average claims analysis time by nearly half. Source: Localiza.
100% Operational traceability
Comprehensive governance and real-time auditing, with all processes centralized in Pipefy. Source: Localiza.
+60%
Automated classification of incidents significantly increased the accuracy of analyses. Source: Localiza.
“Today, Pipefy accounts for ninety-eight percent of my operation.”
Pipefy Academy
Master AI agent creation—build
Automate, and scale your end-to-end processes—hands-on.
FAQ
If you need help, we are here to guide you and provide all the support you need.
Does Claims AI Studio replace my current claims management system?
Does AI make decisions on its own, or does it still need an analyst?
How does the system ensure traceability for SUSEP audits?
Can the agent detect fraud in tampered documents?
Does it apply to claims other than auto, such as health or life insurance?
What is the typical implementation timeframe for an insurance company or vehicle protection provider?
The AI that becomes real in your daily life
Simple setup, hundreds of integrations, enterprise-grade governance—without overburdening the IT team.
