Can AI handle this complex refund request on its own?
Human-in-the-Loop Manager
I'm measuring the AI's confidence level for this specific refund request.
The confidence level dropped to 45% due to ambiguous legal terms in the customer's message that are not included in the standard training.
I stopped the automation and referred the ticket for mandatory human review. I recorded all my logical reasoning on the card to assist the analyst in the final decision.
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What this Agent solves for you
What it does
Defines when human review is required for complex requests.
Automated activities
- Measuring the AI's confidence level
- Referring it for human review
- Recording the AI's reasoning.
Agent Subfunction
- Human Review & Finalization
Results and impact
50%
less first response time
35%
fewer reopened tickets
Your life gets faster with Pipefy AI Agents
50% faster
Traditional path
20–45 min
With Pipefy AI Agent
15–30 minutes
Frequently Asked Questions about Pipefy AI Agents
Read frequently asked questions about Pipefy AI Agents.
What is the Human-in-the-Loop Manager and how does it work?
The Human-in-the-Loop Manager is a specialized AI Worker within Pipefy's Automatização de Atendimento ao Cliente with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.
How much does it cost to use the Human-in-the-Loop Manager in Pipefy?
The cost of the Human-in-the-Loop Manager in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.
What is the difference between the Human-in-the-Loop Manager and manual customer service?
While manual customer service rely on manual intervention at every step, the Human-in-the-Loop Manager executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.
How do I choose the best automation agent for my company?
To choose the right automation agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.
