Receiving feedback from customers should be simple and objective. With this Customer Feedback template, your customer feedback will be collected in a standardized and centralized manner. Maintain full visibility and tracking of all clients’ messages, and communicate with your customers without leaving the platform.
The Customer Feedback template allows you to receive messages using a Public Form or Portal, communicate with users through email templates, and send messages to the ones involved in the process without leaving the platform.
With full visibility over your process, feedback moves quickly from the information gathering phase to categorization and handover phases, ensuring that no customer inquiry is left unanswered and that all responses are made quickly.
Feedback can be tracked with the Request Tracker feature, which allows clients to easily monitor the status of their messages. Alerts and labels ensure that your team can find and manage feedback quickly. Customizable email templates guarantee the speed of communication and standardization of responses.
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