Pipefy highlighted in 2026 Gartner® Emerging Tech

SSC Suite Pipefy

Shared Services Centers 40% more efficient with AI

Eliminate efficiency gaps with an intelligent orchestration layer of no-code workflows, legacy systems, and AI Agents specialized in critical back-office processes.

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Chosen by market leaders

77% faster

Speed up approvals and reduce SLAs in critical processes.

40% more efficient

Connect teams and legacy systems with intelligent workflows.

Proven +220% ROI

Turn efficiency into real financial outcomes.

An intelligent suite designed to increase SSC efficiency at any stage of maturity

SSC Suite Pipefy boosts efficiency across Procurement, Finance, HR, and Legal — end to end or in specific processes — connecting workflows, systems, and teams, with proven ROI and without overloading IT.

Employee Onboarding - Employee Onboarding Agent

P2P AI Studio: From Purchase to Payment

Orchestrates the entire procure-to-pay cycle with workflows integrated with legacy systems and more than 25 AI Agents that automate sourcing, validations, negotiations, and follow-ups.

HR Service Delivery

Elevates the employee experience while reducing SLAs by centralizing requests in a unified portal, with 24/7 AI-powered support and ERP integrations.

Employee Onboarding

Accelerates new employee onboarding by automating processes, eliminating manual tasks, and ensuring a smooth, standardized, and frictionless journey from day one.

End to end: your operation fully orchestrated and efficient

Employee journey

Benefits management

HR Service Delivery

Purchase request

Supplier negotiations

Billing and collections

Monthly accounting close

Explore use cases

Agentic AI: strategic impact in shared services (SSC)

Case: procure-to-pay (P2P)

Unstructured

20 days

(6 hours)

Decentralized, manual requests
Lack of traceability and compliance

64%

Structured

7 days

(4 hours)

Standardized, centralized requests
Manually documented approvals

70%

Automated

2 days

(3 hours)

Automated approval alerts and notifications
ERP and cost center integration
Reduced errors and rework

99%

Agentic

Minutes

AI runs automated negotiation rounds
Classifies results and recommends decisions
End-to-end traceability

The definitive platform to orchestrate processes

Pipefy is the definitive platform to orchestrate processes. In one place, you get a powerful studio to build your AI Agents and a complete orchestration platform so they can operate, scale, and generate value with intelligence and security.

How does Pipefy simplify AI Agent adoption?

Our platform includes exclusive accelerators that combine no-code and natural language to bring your company into the AI era—without complexity.

AI Workflow Builder

Agent Library

No-code prompt

Leaders’ choice: AI and no-code for immediate results

With no-code workflows and AI Agents, even mature SSCs can further increase operational efficiency. Record-time implementation and proven ROI in days, not months.

“Pipefy helped our Shared Services Center eliminate manual processes and reduce average response time by 67%, achieving 228% ROI in just a few months.”

Diogo Ayres
Service Designer

“Before Pipefy, we used a fully paper-based system. All approvals were done by email — it was chaotic and things were constantly getting lost. That no longer happens.”

Aubrey Saunders
Accounts Payable Supervisor

“In partnership with Pipefy, we have implemented over 450 AI Agents to automate critical processes, achieving a 60% increase in efficiency. This initiative is part of our agentification strategy to create reusable and scalable solutions that accelerate our clients’ journey toward operational excellence.”

Fabiano Guastella
AI/GenAI & Digital Transformation Leader Accenture

“We chose Pipefy for its flexibility and ease of use, which allows us to adapt and evolve our processes internally. Throughout the three years of operating the Shared Services Center, the tool has proven to be an ally, including with integrations to our ERP. Platform management is simple, and the integrated service portal has been part of our daily routine from the very beginning.”

Mantiqueira Team

Proven results: efficiency that accelerates your business

Forrester’s independent Total Economic Impact™ study quantified the tangible impact Pipefy delivers to business operations.

260 % Return on investment (ROI)

40 % Average time saved

50 % Reduction in development time

< 6 months Payback period

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Artificial intelligence made real in your daily work

Only Pipefy combines simple implementation, hundreds of integrations, governance certifications, and an amazing user experience for your teams—without overloading the technical staff.

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