The customer responded to our last email. What's the next step?
Response Assessment Agent
Analyzing the customer's feedback and determining if the intention is to close or reopen the case.
The customer's response contains words of frustration ('it still doesn't work'), indicating an attempt to reopen the case after a supposedly delivered solution.
I detected the reopening and reactivated the ticket with high priority. I forwarded the case directly to the supervisor to ensure the problem is definitively resolved this time.
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What this Agent solves for you
What it does
Evaluate the customer's response and determine the next step.
Automated activities
- Feedback analysis
- Reopening detection
- Routing of the next action.
Agent Subfunction
- Response Assessment
Results and impact
50%
less first response time
35%
fewer reopened tickets
Your life gets faster with Pipefy AI Agents
50% faster
Traditional path
20–45 min
With Pipefy AI Agent
15–30 minutes
Frequently Asked Questions about Pipefy AI Agents
Read frequently asked questions about Pipefy AI Agents.
What is the Response Assessment Agent and how does it work?
The Response Assessment Agent is a specialized AI Worker within Pipefy's Automatização de Atendimento ao Cliente with AI solution. It executes operational steps autonomously — making decisions within its defined scope, triggering approvals, and maintaining full traceability of each action. Unlike manual customer service, it operates seamlessly integrated with the workflow, from start to finish, with native human oversight built in.
How much does it cost to use the Response Assessment Agent in Pipefy?
The cost of the Response Assessment Agent in Pipefy varies based on process volume, number of users, and the integrations required with your company's systems. Plans are scalable and adapt to operations of any size — from teams just getting started to large enterprise operations. Talk to our team to receive a personalized proposal.
What is the difference between the Response Assessment Agent and manual customer service?
While manual customer service rely on manual intervention at every step, the Response Assessment Agent executes tasks autonomously, records the reasoning behind each decision, and enables real-time oversight. This results in faster cycles, less rework, and 100% traceability of actions — without giving up human control where it matters most.
How do I choose the best automation agent for my company?
To choose the right automation agent, evaluate: ability to integrate with your current systems, governance and traceability of agent decisions, ease of configuration without relying on IT, and support for complex processes with exceptions. Also check the vendor's track record with clients in your industry and real implementation case studies.
